Refund Policy

GramKrishi.Com Refund Policy

At GramKrishi.Com, we strive to ensure you're completely satisfied with your purchase of natural, organic products directly sourced from village farmers. However, we understand that situations may arise where a return or refund may be necessary. This policy outlines the guidelines for such situations.

Products Eligible for Return and Refund:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us instantly. We'll happily arrange for a replacement or refund, whichever you prefer.
  • Incorrect Items: If you receive an item that is different from what you ordered, please contact us instantly. We'll arrange for the correct item to be shipped to you and pick up the incorrect item at no additional cost.
  • Freshness Concerns: Due to the perishable nature of many of our products, we cannot accept returns for freshness concerns. However, if you have any concerns about the freshness of a product upon arrival, please contact us immediately. We'll work with you to find a satisfactory resolution.

Products Not Eligible for Return or Refund:

  • Opened or Used Products: For hygiene reasons, we cannot accept returns of opened or used products (with exceptions for damaged or defective items as mentioned above).
  • Products Past the Expiry Date: We recommend checking the expiry date of your products upon arrival. Unfortunately, we cannot offer refunds for products that are past their expiry date.

Return Process:

To initiate a return or request a refund, please contact us within the specified timeframe mentioned above. You can reach us by email at sales@gramkrishi.com , or by phone at +88 019 72 73 89 48 (if applicable). We'll provide you with instructions on how to return the product and process your refund.

Refunds:

Once we receive your returned product and verify it meets the eligibility criteria, we'll issue a full refund to your original payment method within 7 business days. Please note that processing times for refunds may vary depending on your bank or financial institution.

Additional Information:

  • We reserve the right to limit or deny returns or refunds if we suspect fraudulent activity.
  • Shipping costs for returned items (except for damaged or incorrect items) will be the customer's responsibility.

We value your satisfaction and appreciate your understanding. If you have any questions about our Refund Policy, please don't hesitate to contact us.